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ServiceNow Certified Implementation Specialist - Strategic Portfolio Management Sample Questions (Q112-Q117):
NEW QUESTION # 112
What provides a centralized view of the resource allocations and resource requests?
- A. Resource Assignments
- B. Capacity Planning
- C. Project Management Workspace
- D. Resource Management Workspace
Answer: D
NEW QUESTION # 113
A user's availability is calculated as:
- A. Capacity minus allocation
- B. Allocated time
- C. Allocated hours divided by the total capacity
- D. Sum of allocated and confirmed hours, divided by the total capacity
Answer: C
Explanation:
Explanation
According to the ServiceNow documentation1, a user's availability is calculated as the ratio of allocated hours to total capacity, expressed as a percentage. Allocated hours are the hours that a user is assigned to work on a project or demand. Total capacity is the maximum number of hours that a user can work in a given period, based on their schedule and availability profile. A user's availability indicates how much of their time is already allocated and how much is still available for new assignments.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
NEW QUESTION # 114
If a user creates a new demand from the demand workbench, what state will the system save the record in?
- A. open
- B. draft
- C. approved
- D. qualified
Answer: D
Explanation:
Explanation
According to the Using the Demand Workbench document, if a user creates a new demand from the demand workbench, the system saves the record in the qualified state and displays it on the bubble chart. The other options are not correct, as they are not the default state for a new demand created from the demand workbench.
The approved state is the final state for a demand that has passed all the assessments. The open state is the initial state for a demand that is created from the Service Catalog. The draft state is the state for a demand that is created from the Demand form.
NEW QUESTION # 115
What is the formula for Committed Utilization?
- A. Assigned Hours/Capacity
- B. Allocated Hours/Capacity
- C. (Allocated Hours + Confirmed Hours)/Capacity
- D. Confirmed Hours/Capacity
Answer: D
NEW QUESTION # 116
On the demand form, what does the Discount Rate impact?
- A. ROI.
- B. Net Present Value (NPV).
- C. Financial Benefit.
- D. Internal Rate of Return %.
Answer: B
Explanation:
According to the ServiceNow documentation1, the discount rate on the demand form impacts the net present value (NPV) of the demand. The NPV is the difference between the present value of the benefits and the present value of the costs of the demand. The discount rate is the rate used to discount future cash flows to their present value. A higher discount rate means that future cash flows are worth less in the present, and vice versa. The other options are incorrect because:
A . ROI: The ROI (return on investment) is the ratio of the net value to the estimated cost of the demand. The discount rate does not affect the ROI, as both the net value and the estimated cost are based on the present value of the cash flows2.
C . Financial Benefit: The financial benefit is the sum of the present value of the benefits of the demand. The discount rate does not affect the financial benefit directly, but only indirectly through the NPV calculation3.
D . Internal Rate of Return %: The internal rate of return % (IRR) is the discount rate that makes the NPV of the demand equal to zero. The discount rate does not affect the IRR, but rather the IRR is derived from the NPV equation4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/reference/r_DemandTable.html 2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandRate.html 3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_FinancialBenefit.html 4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_InternalRateOfReturn.html
NEW QUESTION # 117
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