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Peoplecert CASM Exam Syllabus Topics:

Topic	Details
Topic 1	Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.
Topic 2	Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.
Topic 3	Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.
Topic 4	Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.
Topic 5	Agile concepts and practices: This part evaluates the knowledge of DevOps Developers regarding how various frameworks such as DevOps, ITIL, SRE, Lean, and Scrum facilitate Agile Service Management. These practices are vital for driving business value and improving service delivery.

Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which statement about Agile is INCORRECT?
Agile is:

A. A methodology
B. Applicable beyond software development
C. Brought to life via frameworks, standards, and processes
D. A set of guiding values and principles

Answer: A

Explanation:
Agile is often misunderstood, and one common misconception is treating it as a methodology. Let's analyze the options:
A . Correct. Agile is applicable beyond software development. It originated in software but has since been applied to areas like marketing, operations, and even HR.
B . Incorrect. Agile is not a methodology. It is a mindset or philosophy characterized by values and principles outlined in the Agile Manifesto. Frameworks like Scrum, Kanban, or SAFe operationalize Agile, but Agile itself is not prescriptive.
C . Correct. Agile is defined by its guiding values and principles, which include customer collaboration, responding to change, and delivering value frequently.
D . Correct. Frameworks like Scrum and SAFe, as well as processes, help bring Agile principles into practice.
Reference:
Agile Manifesto: agilemanifesto.org
"Scrum Guide 2020" and "Kanban Method" for frameworks operationalizing Agile.

NEW QUESTION # 23
Which is NOT an ITIL Guiding Principle?

A. Start where you are
B. Progress iteratively with feedback
C. Collaborate and promote visibility
D. Understand and increase the flow of work

Answer: D

Explanation:
ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let's analyze the options:
A . Correct. "Start where you are" encourages building upon existing capabilities instead of starting from scratch.
B . Incorrect. While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.
C . Correct. "Progress iteratively with feedback" reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.
D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.
Reference:
ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.

NEW QUESTION # 24
What BEST describes the Practice Backlog?

A. The project plan that will guide the practice's implementation roadmap
B. All of the above
C. The single source of requirements for a practice
D. The artifact that documents what will be needed in the next Sprint

Answer: C

Explanation:
The Practice Backlog serves as the single source of truth for requirements within a service management practice, similar to how a Product Backlog functions in Scrum.
A . Incorrect. This describes a Sprint Backlog, not the Practice Backlog.
B . Correct. The Practice Backlog acts as the comprehensive repository for requirements specific to a practice.
C . Incorrect. While the Practice Backlog informs the roadmap, it is not a detailed project plan.
D . Incorrect. Only B accurately reflects the nature of a Practice Backlog.
Reference:
ITIL 4 and Agile Service Management: Practice Backlog as a requirements repository.

NEW QUESTION # 25
Which BEST describes a Microprocess Architecture?

A. A collection of integrated microprocesses for a successful service management practice
B. A set of interrelated microprocesses for an effective and efficient service management process
C. An organized structure for developing microprocesses that provide value
D. An interrelated collection of microprocesses that support Scrum

Answer: B

Explanation:
A Microprocess Architecture is a structured framework of interrelated microprocesses designed to improve the efficiency and effectiveness of service management processes.
A . Correct. This definition captures the purpose and functionality of a microprocess architecture in service management.
B . Incorrect. While integration is part of a microprocess architecture, the emphasis is on interrelation and service management effectiveness.
C . Incorrect. Although it mentions structure and value, it does not emphasize the interconnected nature of the microprocesses.
D . Incorrect. Microprocess architectures are not exclusive to Scrum but are broader in scope.
Reference:
ITIL 4: Microprocess modularity and architecture principles.

NEW QUESTION # 26
What BEST describes the Practice Backlog?

A. The project plan that will guide the practice's implementation roadmap
B. All of the above
C. The single source of requirements for a practice
D. The artifact that documents what will be needed in the next Sprint

Answer: C

NEW QUESTION # 27
......

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CASM Valid Exam Registration - CASM Interactive EBook

Pass Guaranteed Quiz CASM - Certified Agile Service Manager V2.1 Marvelous Valid Exam Registration

Peoplecert CASM Exam Syllabus Topics:

Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q22-Q27):